Terms and conditions

Preamble
These General Conditions of Sale are established between:
On the one hand, the Company LABORATORIO DE COSMÉTICA ARMONÍA SA (hereinafter “CAMALEON COSMETICS”), with CIF A50064088, and domicile in Ctra. Castellón, km 6,300. P. Ind. Tecnum, nave 5, 50720 La Cartuja Baja, Zaragoza, registered in the Mercantile Registry of Zaragoza, Volume 683, gral. 461, Section 3, Folio 46, Sheet Z-5109.2.

And, on the other hand, any person who places an order (hereinafter, the CLIENT).

Orders will be issued in the Peninsula and the Balearic Islands. We do not deliver to the Canary Islands, Ceuta and Melilla.

These conditions are applicable exclusively to consumers, without the resale of the products purchased being allowed under any circumstances. The placing of an order implies the acceptance of these General Conditions of Sale by the CLIENT, as well as any other specified in the order itself.

Article 1 - Purpose
The purpose of these General Sales Conditions is to define the modalities of sale between the CLIENT and CAMALEON COSMETICS, since the order, delivery and payment, as well as the after-sales service.

Article 2 - Order
The CUSTOMER can place their order online, through the website www.camaleoncosmetics.com
To place your order, the CLIENT must provide the personal data requested by any of the procedures indicated above, unless he already has a customer number.
Once the basket is validated, the CUSTOMER must choose the address and mode of delivery, and validate the payment method, this last stage formalizing the sales contract with CAMALEON COSMETICS.
The fulfillment by the CLIENT of the order is equivalent to the full and complete acceptance of the prices, the description of the products for sale and the General Conditions of Sale, as well as any other specified in the order itself.
All product orders are subject to their availability. In the event that there are difficulties in the supply of the selected product, CAMALEON COSMETICS will inform the CLIENT within a period not exceeding twenty days. You can also view the status of the items in the client space available at www.camaleoncosmetics.com

If there are difficulties in the supply of products or if there are no items in stock, CAMALEON COSMETICS will reimburse the CLIENT for any amount that may have been paid.

Article 3 - Delivery
The CLIENT may choose to have the delivery done in one of the following ways:
· Home delivery: in the event that the CLIENT has provided CAMALEON COSMETICS with a mobile phone number, he will receive an informational SMS, indicating that delivery will be made shortly. If you have not provided any mobile phone, the carrier will be at the address indicated by the CLIENT. In case of absence of the CLIENT at the indicated address, the carrier will leave a notice, to make a second delivery.
· Delivery in the Post Office: in this case, the Post Office will notify the CLIENT of the arrival of the package, so that it can proceed to pick it up. The maximum period of storage in the post office is 15 days. After this period, the package will be returned to the offices of CAMALEON COSMETICS.

Unless there are circumstances arising from the customization of the products, or there are unforeseen or extraordinary circumstances, CAMALEON COSMETICS will send the order consisting of the products / s related in each shipping confirmation within the period indicated in the order according to the shipping method selected and, in any case, within a maximum period of 30 days from the date of the order confirmation.
To track an order in progress, the CLIENT can consult the section "Track my orders" on the website www.camaleoncosmetics.com.

Article 4 - Payment
The CUSTOMER can choose between the following payment methods:
· With bank card.
· With PayPal.
· Cash on delivery: cash payment upon receipt of the package.
· Consumer credit for online purchase.

Article 5 - Prices
The prices of the requested items will include the corresponding tax at all times. To each order will be added a fixed expense for shipping costs that includes the management, packaging and shipping from our warehouses. The additional cost related to this concept will be indicated on the website.

Article 6 - Return Policy
6.1 Legal right to withdraw from the purchase
Right of withdrawal
The CUSTOMER has the right to withdraw from his order within a period of 14 calendar days without justification.
The withdrawal period will expire after 14 calendar days of the day that the CLIENT or a third party indicated by the CLIENT, other than the carrier, acquired the material possession of the goods.
To exercise the right of withdrawal, the CLIENT must notify CAMALEON COSMETICS, to the following address: Ctra. Castellón, km 6,300. P. Ind. Tecnum, nave 5, 50720 La Cartuja Baja, Zaragoza, calling us the telephone number 976 501005 (cost of the variable call according to the operator), your decision to withdraw from the contract through an unequivocal statement (for example , a letter sent by postal or electronic mail). You may use the model withdrawal form listed as an Annex to these Conditions, although its use is not mandatory.

To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right be sent before the corresponding term expires.

Consequences of withdrawal
In case of withdrawal by the CLIENT, we will refund all payments received, including delivery costs without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said refund using the same payment method used by the CLIENT for the initial transaction. You will not incur any expenses as a result of the reimbursement. Given the impossibility of managing the return in the same payment method used by the CLIENT, we will proceed to reimburse the amount by bank transfer or check.

The CLIENT must return us through a courier / courier, without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which he communicates his decision of withdrawal from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired.

The CLIENT will be responsible for the direct costs of returning the product.

Only the CUSTOMER will be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.

In case of legal withdrawal, in all cases, all the rights of the CLIENT established by current legislation regarding the return of the sums paid are safe.

6.2 Contractual right of withdrawal
In addition to the right of withdrawal legally recognized to consumers and users and mentioned in clause 6.1 above, we grant the CUSTOMER a period of 30 days (including 14 calendar days of legal withdrawal) counted from the Shipment Confirmation to make returns of the products (except those mentioned in clause 6.3 below, with respect to which the right of withdrawal is excluded).

In case you return the products within the contractual term of the right of withdrawal, but after the legal period has elapsed, we will also refund all payments received from you, including delivery costs.

The CLIENT will be responsible for the direct costs of returning the product.

The CUSTOMER may exercise his right of withdrawal in accordance with the provisions of clause 6.1 above, although if he communicates his intention to withdraw from the contract after the legal withdrawal period, he must in any case deliver the goods within 30 days counted from the Shipment Confirmation.

6.3 Common provisions
The CLIENT will not have the right to withdraw from the contract whose purpose is the supply of any of the following products:
i. Custom items.
ii. Goods sealed for hygiene reasons that have been unsealed after delivery.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions as the CLIENT received them.

No refund will be made if the product has been used beyond the mere opening of the product, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while in their possession. Please return the item including its original packaging, instructions and other documents if they accompany it, otherwise the good will suffer depreciation. In any case, you must return with the product to return the form that you can download here.

After examining the article we will inform you if you are entitled to reimbursement of the amounts paid. The reimbursement of transport costs will only be made when the right of withdrawal is exercised within the total period of 30 days and all the items that make up the order in question are returned.

The refund will be made as soon as possible and, in any case, within 14 days from the date on which you communicated to us your intention to withdraw.

Due to the nature of the products, review measures are established for the returned products that may result in the reimbursement being withheld until the goods have been received. In no case will the legal deadlines established for reimbursement be exceeded.

The refund will be made in the same means of payment that the CLIENT used to pay for the purchase. Given the impossibility of managing the return in the same payment method used by the CLIENT, we will proceed to reimburse the amount by bank transfer or check.

If the CLIENT has any questions, you can contact us through the email devoluciones@cosmeticarmonia.com, or by calling us at the phone number 976 50 10 05.

6.4 Returns of defective products

In cases where the CLIENT considers that at the time of delivery the product does not conform to the stipulated in the contract, you should contact us immediately through our email If the CLIENT has any questions, you can Contact us via email devoluciones@camaleoncosmetics.com, calling us on the telephone number 976 50 10 05 where we will indicate how to proceed.

The product can be returned, by sending it to the address indicated on the returns form, download here.

We will proceed to examine the returned product carefully and will notify you by e-mail within a reasonable period of time if the refund or replacement of the product (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.

The amounts paid for those products that are returned due to some defect or defect, when it really exists, will be fully refunded, including delivery costs incurred to deliver the item and the return costs incurred. The refund will be made in the same means of payment that was used to pay for the purchase. Given the impossibility of being able to manage the return in the same initial payment method, we will proceed to reimburse the amount by bank transfer or check.

In any case, the rights recognized by current legislation are safe. The rights related to legal withdrawal will only be applicable if the CLIENT is hiring as a consumer and user.

Article 7 - Guarantees
CAMALEON COSMETICS informs the CLIENT of the existence of a legal guarantee for the products. In case of lack of conformity due to defect or error of the article sent, the CLIENT may choose between demanding the replacement, the repair of the product or the return of the amount corresponding to the price and the shipping costs incurred.

The repair and / or replacement will be free for the CLIENT and must be carried out within a reasonable period of time, from the notification by the CLIENT of the lack of conformity.

If you hire as a consumer and user, we offer guarantees on the products that we sell through this website, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested within two years from the delivery of the product taking into account the nature of the good marketed and informing of the lack of conformity within two months of being aware of it. It is understood that the products are in accordance with the contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) are suitable for the uses to which the products are ordinarily destined of the same type and (iii) present the usual quality and performance of a product of the same type that is fundamentally expected. In this sense, if any of the products were not in accordance with the contract, you must inform us.

Article 8 - Processing of personal data and cookies
To access our data privacy and cookie management policy click here.

Article 9 - Intellectual property
All elements of the website www.camaleoncosmetics.com, which are visual or sound, including the underlying technology, are protected by copyright, trademark or patent.

Article 10 - Comments, suggestions and claims
Comments and suggestions will be well received. Please send such comments and suggestions through our contact form. In addition, we have official claim sheets available to consumers and users. Claims will be managed through the contact service that you can access through this link of devoluciones@camaleoncosmetics.com

Article 11 - Events beyond our control
We will not be liable for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control ("Force Majeure").

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:
i. Strikes, lockouts or other industrial action.
ii. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
iv. Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.
v. Inability to use public or private telecommunication systems.
vi. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the period to fulfill those obligations for a period of time equal to the duration of the Cause of Force Majeure. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations despite the Force Majeure.

Article 12 - Total Agreement
These Conditions of Sale constitute the total agreement between the referring parties. In the event that one of the clauses of these conditions is null and void, this will not affect the rest of the conditions.

Article 13 - Applicable Law and Competition
Current conditions shall be ruled by Spanish law.

For the resolution of any doubt, discrepancy or divergence that could arise in the fulfillment and interpretation of this Contract, the parties can extrajudicially resolve their disputes through the arbitration system of Online Trust. In any case the jurisdictional scope will be the Courts and Tribunals of the consumer's domicile. In the event that the user does not act as a consumer or user, the parties agree that the courts and tribunals of the city of Zaragoza are jurisdictional.